20161204

INSURANCE REPORT - MELISA SANABRIA



Name : Melisa Sanabria
Date of incidente : April 09 
Location : airplane 
Item lost: digital camera
Brand: nikkon 

After a recent  flight in the Avianca airline that landed at Benito Juarez International  Airport (Mexico) , I realized I'd left my digital camera in my seat on the plane. My mother  immediately contacted the airport's Lost and Found department, which directed her to contact Avianca Airline , and  the airline told her to fill out an online form. She asked if she could call someone to speak about the matter, because we didn´t have access to internet at that moment  , but the airline  only  said her again that she should  fill  the form.
 Later ,Someone called about my camera and hung up. When I called back, the number was disconnected. It was frustrating because you can't even call anyone to tell them you lost the item. We filed a report with the help of a flight attender , who knew our problem , an hour after the flight. They checked immediately  in the airplane but they haven´t found.

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